About. Jeff Prillaman

My greatest value lies in my ability to link ideas to growth, making sense of complex situations, and relentlessly pursuing better ways of doing things. ​​

HOW I work and What I bring to the table.

• I COMMUNICATE with confidence and clarity.  Forward thinking, solutions-based action plans form the basis of my presentations and meeting facilitation.
• I SPEAK out and notify performers with respect AND accountability. Where performance standards are not upheld, I make changes moving resources out, or on to other roles which are better fit. 
• I acquire and use DATA well while mixing it with my experience and instinct to set a vision for what can be done and push the envelope. Guiding principle: DATA drives decisions and behaviors and good enough is good enough. Bias to action is key to transformation, test/learn, and INNOVATION. I hear/listen/see LEAD – DISCERN -- what is necessary, and I assemble a platform of people and processes to deliver results.  I have a high level of autonomy.   I document and define success up front, thus managing both delivery and senior leadership to agree upon conditions.  Because of data discipline, visualizations and management design... along with broad respect and relationships, I SEE the opportunities to improve behaviors and decisions.  
• Deep FINANCIALS experience provides me a perspective which looks forward aggressively.  I have a long history of proven results.  My EXPERIENCE provides discernment. I understand that data must be good enough, but it is never perfect.  Assumptions and context are critical.   Data is just data, but it DRIVEs decisions and behaviors.  
• I SEGMENT delivery accountability for results without creating and supporting siloes. 
• I use  BRANDING and identity for teams/groups/programs… must be unique and specific so that people are inspired… to keep the wheels turning.  
• I am TRUSTED because I have a proven track record of delivering and my word is my bond. 

Results Matter! I achieved these and can bring even more value to your organization.

Professional Services at Speed & Scale:

• Led 160+ Cloud Collaboration Migrations as Global Program Manager for Webex Setup Assist over 3 years.
• Integrated product and services delivery in a next-gen Cisco partnership with Collaboration BU Product Leads.
• Migrated 1M+ Webex calling seats globally, averaging 100k+ per quarter.
• Secured $70M in bookings from calling customers over 2 years.
• Launched a new Webex Contact Center service offering with $2M in bookings in 9 months (20+ customers).
• Projected $12M in bookings for Webex Contact Center Enterprise migration in FY24.

Agile Software Development:

• Delivered 40% reduction in Level of Effort (LOE), boosting margin performance for migration service delivery.
• Developed global agility with support teams across India, Mexico, and Prague.
• Self-Service Visualizations:
• Simplified metrics with AI-driven dashboards, reducing reporting demands by 80%.
• Designed and delivered Business Insights applications using Power BI, Power Tools automation, and SharePoint.

Multigenerational Cross Architecture Staff Empowerment:

• Trained and enabled a global PMO of 40+ PMs using 90/10 division master/apprentice model.
• Managed knowledge transfer: Using 2 senior architects per platform, trained and enabled over 150 engineers for cloud first migration methodology and next generation tooling.
• Achieved a one week speed to efficacy metric for team assignment and on the ground support for new deals globally

Cross Architecture Strategy & Roadmaps Consulting:

• Designed multi-year transformation roadmaps for major automotive customers, including cloud enablement for calling, hybrid work, contact center, and security.
• Secured a $12M EA renewal for a major bank in a competitive Microsoft hybrid work environment using consulting strategy and roadmap advisory.