About. Jeff Prillaman
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Jeff Prillaman
[email protected] | 276.252.9938 | https://www.linkedin.com/in/vatenor/
DRIVING GLOBAL INNOVATION AND REVENUE GROWTH WITH STRATEGIC VISION AND TRANSFORMATIVE LEADERSHIP
Visionary global IT leader and transformative change agent, translating organizational vision into strategic scaling through expansive cloud and AI-driven initiatives. Orchestrates multimillion-dollar revenue acceleration with disciplined program leadership and pioneering go-to-market strategies. Celebrated for operational excellence, predictive precision, and an unyielding drive for innovation, expertly navigating complex challenges and empowering global teams to deliver groundbreaking solutions, cultivating a culture of relentless innovation and unparalleled achievement.
GLOBAL LEADERSHIP CONTRIBUTIONS
-- Global Leadership: Led 160+ teams, managing 50+ teams for major cloud transformations
-- Portfolio Optimization: Integrated managed services, project delivery, and optimization into enterprise solutions
-- Revenue Growth: Drove $70M in bookings; launched Webex Contact Center, achieving $2M in 9 months
-- Operational Efficiency: Cut LOE by 40%, boosting margins and building Agile teams across global hubs
-- Strategic Planning: Secured $12M EA renewal through multi-year strategic roadmaps and consulting
PROFESSIONAL HISTORY
CISCO SYSTEMS
Global Program Manager | Oct 2010 – Present
Led global teams in CX cloud services, driving large-scale Webex migrations and service launches with Agile practices and AI-powered dashboards. Secured major client renewals and empowered teams through targeted training and strategic transformation projects as Architect and Design Lead for Employee Work Experience.
Leadership & Program Management
-- Global Program & Team Leadership: Led 160+ teams to migrate 1M+ WebEx seats globally, averaging 100k+ per quarter, managing 50+ customer-facing teams for cloud migration
-- PMO & Knowledge Transfer: Trained 40+ managers using a master-apprentice model and led knowledge transfer for 150+ engineers for rapid project execution
Revenue Growth & Strategic Consulting
-- Revenue Growth: Secured $70M in bookings over 2 years; launched Webex Contact Center, earning $2M from 20+ clients in 9 months and projecting $12M in FY24
-- Strategic Roadmaps: Created multi-year plans, securing a $12M EA renewal through strategic consulting
Enterprise Solutions & Go-to-Market Strategy
-- Enterprise Program Success: Launched Contact Center Enterprise, managing 4 global migrations and generating $6M; led a go-to-market strategy and field enablement
-- Scalable Solutions: Expanded cloud calling successes into scalable contact center and enterprise programs, driving sustainable growth and client engagement
Operational Efficiency & Innovation
-- Operational Efficiency: Reduced Level of Effort (LOE) by 40%, improving margins and building Agile support teams across India, Mexico, and Prague
-- Data-Driven Solutions: Cut reporting workload by 80% with AI dashboards; provided business insights with Power BI, Power Tools, and SharePoint
Strategic Leadership & Innovation
-- Adoption Leadership: Directed impactful video and adoption initiatives within the Global TSO for Technology Strategy and Innovation, driving engagement and strategic technology advancement
-- Solution Architect: Designed Webex Employee Work Experience Insights, aligning strategy and transformation for Cisco’s Customer Experience
CISCO SYSTEMS
Solutions Architect | Oct 2010 – Dec 2017
Delivered managed services and program execution on Advanced Services Collaboration teams, developing innovative offerings, driving multimillion-dollar revenue growth, and implementing strategies that enhanced enterprise decision-making and earned industry recognition.
Revenue Growth & Strategic Solutions
-- Revenue Growth: Championed the $47M Advanced Services Packaged Offer, driving 11% YoY growth, and secured an additional $10M through strategic architecture solutions
-- Integration & Leadership: Integrated Video, Spark, and Unified Communications into Cisco managed services, enhancing delivery and aligning with the Collaboration Business Unit
Technology Strategy & Innovation
-- Global Strategy & Innovation: Spearheaded global strategy as the US rep in Cisco's elite Technology Strategy & Innovation Org, driving 11% growth and $10M revenue
-- Technology and Customer Support: Developed and implemented Cloud Decision Support solutions for Advanced Services teams, streamlining enterprise decision-making, migration, and strategic transitions
Experience Design & Recognition
-- Experience Architect: Designed and led Employee Work Experience Insights with Webex, driving strategic alignment and transformation for Cisco’s Customer Experience division
-- Awards & Recognition: Received the Cisco Business Excellence Award for innovation in Advanced Services
ADDITIONAL PROFESSIONAL EXPERIENCE
CAPITAL ONE FINANCIAL
Director, IT & Business Information | Capital One Financial 2006-2010
Managed a 60-person HR technology team with a $21M annual budget, overseeing application/vendor management, production support, and strategic IT investments.
-- Operational Transformation & M&A Integration: Transformed legacy HR IT services and led M&A onboarding, integrating banking acquisitions with Oracle, Peoplesoft, and Workday solutions
-- Awards & Recognition: Received the Core Net Global Innovators Award for Corporate Real Estate Future of Work
Senior IT Manager & Solutions Architect | Capital One Financial. 2000-2006
Directed IT strategy for workforce productivity, collaborating with the CTO and IT Strategy to implement advanced internet technologies and drive innovation.
-- Workplace Innovation: Pioneered hybrid work solutions, earning industry recognition,
-- Led technology infrastructure upgrades for Capital One’s executive centers, including network and disaster recovery
TECHNICAL PROFICIENCY
-- Cloud Platforms: WebEx Meetings, Messaging, Calling, Contact Centers, Events
-- Data Analytics Tools: Tableau, Splunk, Power BI
-- AI & Automation: Generative AI tools and Power Tools automation
-- IT Infrastructure: WAN/PBX communications, data center management, and disaster recovery planning
EDUCATION
-- EXECUTIVE CERTIFICATE IN MANAGEMENT, UNIVERSITY OF VIRGINIA – DARDEN SCHOOL OF BUSINESS
-- MASTER’S CERTIFICATE IN PROJECT MANAGEMENT, THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS
-- MASTER OF MUSIC (MM), VOCAL PERFORMANCE AND PEDAGOGY, THE JUILLIARD SCHOOL
-- BACHELOR OF MUSIC (BM), VOCAL PERFORMANCE AND PEDAGOGY, WESTMINSTER CHOIR COLLEGE
-- DATA ANALYTICS AND GENERATIVE AI BLUE BELT, CISCO SYSTEMS
-- SECURITY NINJA GREEN BELT, CISCO SYSTEMS
-- BUSINESS VALUE ARCHITECTURE, CISCO SYSTEMS
-- ITIL V4 FOUNDATIONS, AXELOS
-- CLOUD CERTIFIED PRACTITIONER, AMAZON WEB SERVICES AWS
[email protected] | 276.252.9938 | https://www.linkedin.com/in/vatenor/
DRIVING GLOBAL INNOVATION AND REVENUE GROWTH WITH STRATEGIC VISION AND TRANSFORMATIVE LEADERSHIP
Visionary global IT leader and transformative change agent, translating organizational vision into strategic scaling through expansive cloud and AI-driven initiatives. Orchestrates multimillion-dollar revenue acceleration with disciplined program leadership and pioneering go-to-market strategies. Celebrated for operational excellence, predictive precision, and an unyielding drive for innovation, expertly navigating complex challenges and empowering global teams to deliver groundbreaking solutions, cultivating a culture of relentless innovation and unparalleled achievement.
GLOBAL LEADERSHIP CONTRIBUTIONS
-- Global Leadership: Led 160+ teams, managing 50+ teams for major cloud transformations
-- Portfolio Optimization: Integrated managed services, project delivery, and optimization into enterprise solutions
-- Revenue Growth: Drove $70M in bookings; launched Webex Contact Center, achieving $2M in 9 months
-- Operational Efficiency: Cut LOE by 40%, boosting margins and building Agile teams across global hubs
-- Strategic Planning: Secured $12M EA renewal through multi-year strategic roadmaps and consulting
PROFESSIONAL HISTORY
CISCO SYSTEMS
Global Program Manager | Oct 2010 – Present
Led global teams in CX cloud services, driving large-scale Webex migrations and service launches with Agile practices and AI-powered dashboards. Secured major client renewals and empowered teams through targeted training and strategic transformation projects as Architect and Design Lead for Employee Work Experience.
Leadership & Program Management
-- Global Program & Team Leadership: Led 160+ teams to migrate 1M+ WebEx seats globally, averaging 100k+ per quarter, managing 50+ customer-facing teams for cloud migration
-- PMO & Knowledge Transfer: Trained 40+ managers using a master-apprentice model and led knowledge transfer for 150+ engineers for rapid project execution
Revenue Growth & Strategic Consulting
-- Revenue Growth: Secured $70M in bookings over 2 years; launched Webex Contact Center, earning $2M from 20+ clients in 9 months and projecting $12M in FY24
-- Strategic Roadmaps: Created multi-year plans, securing a $12M EA renewal through strategic consulting
Enterprise Solutions & Go-to-Market Strategy
-- Enterprise Program Success: Launched Contact Center Enterprise, managing 4 global migrations and generating $6M; led a go-to-market strategy and field enablement
-- Scalable Solutions: Expanded cloud calling successes into scalable contact center and enterprise programs, driving sustainable growth and client engagement
Operational Efficiency & Innovation
-- Operational Efficiency: Reduced Level of Effort (LOE) by 40%, improving margins and building Agile support teams across India, Mexico, and Prague
-- Data-Driven Solutions: Cut reporting workload by 80% with AI dashboards; provided business insights with Power BI, Power Tools, and SharePoint
Strategic Leadership & Innovation
-- Adoption Leadership: Directed impactful video and adoption initiatives within the Global TSO for Technology Strategy and Innovation, driving engagement and strategic technology advancement
-- Solution Architect: Designed Webex Employee Work Experience Insights, aligning strategy and transformation for Cisco’s Customer Experience
CISCO SYSTEMS
Solutions Architect | Oct 2010 – Dec 2017
Delivered managed services and program execution on Advanced Services Collaboration teams, developing innovative offerings, driving multimillion-dollar revenue growth, and implementing strategies that enhanced enterprise decision-making and earned industry recognition.
Revenue Growth & Strategic Solutions
-- Revenue Growth: Championed the $47M Advanced Services Packaged Offer, driving 11% YoY growth, and secured an additional $10M through strategic architecture solutions
-- Integration & Leadership: Integrated Video, Spark, and Unified Communications into Cisco managed services, enhancing delivery and aligning with the Collaboration Business Unit
Technology Strategy & Innovation
-- Global Strategy & Innovation: Spearheaded global strategy as the US rep in Cisco's elite Technology Strategy & Innovation Org, driving 11% growth and $10M revenue
-- Technology and Customer Support: Developed and implemented Cloud Decision Support solutions for Advanced Services teams, streamlining enterprise decision-making, migration, and strategic transitions
Experience Design & Recognition
-- Experience Architect: Designed and led Employee Work Experience Insights with Webex, driving strategic alignment and transformation for Cisco’s Customer Experience division
-- Awards & Recognition: Received the Cisco Business Excellence Award for innovation in Advanced Services
ADDITIONAL PROFESSIONAL EXPERIENCE
CAPITAL ONE FINANCIAL
Director, IT & Business Information | Capital One Financial 2006-2010
Managed a 60-person HR technology team with a $21M annual budget, overseeing application/vendor management, production support, and strategic IT investments.
-- Operational Transformation & M&A Integration: Transformed legacy HR IT services and led M&A onboarding, integrating banking acquisitions with Oracle, Peoplesoft, and Workday solutions
-- Awards & Recognition: Received the Core Net Global Innovators Award for Corporate Real Estate Future of Work
Senior IT Manager & Solutions Architect | Capital One Financial. 2000-2006
Directed IT strategy for workforce productivity, collaborating with the CTO and IT Strategy to implement advanced internet technologies and drive innovation.
-- Workplace Innovation: Pioneered hybrid work solutions, earning industry recognition,
-- Led technology infrastructure upgrades for Capital One’s executive centers, including network and disaster recovery
TECHNICAL PROFICIENCY
-- Cloud Platforms: WebEx Meetings, Messaging, Calling, Contact Centers, Events
-- Data Analytics Tools: Tableau, Splunk, Power BI
-- AI & Automation: Generative AI tools and Power Tools automation
-- IT Infrastructure: WAN/PBX communications, data center management, and disaster recovery planning
EDUCATION
-- EXECUTIVE CERTIFICATE IN MANAGEMENT, UNIVERSITY OF VIRGINIA – DARDEN SCHOOL OF BUSINESS
-- MASTER’S CERTIFICATE IN PROJECT MANAGEMENT, THE GEORGE WASHINGTON UNIVERSITY SCHOOL OF BUSINESS
-- MASTER OF MUSIC (MM), VOCAL PERFORMANCE AND PEDAGOGY, THE JUILLIARD SCHOOL
-- BACHELOR OF MUSIC (BM), VOCAL PERFORMANCE AND PEDAGOGY, WESTMINSTER CHOIR COLLEGE
-- DATA ANALYTICS AND GENERATIVE AI BLUE BELT, CISCO SYSTEMS
-- SECURITY NINJA GREEN BELT, CISCO SYSTEMS
-- BUSINESS VALUE ARCHITECTURE, CISCO SYSTEMS
-- ITIL V4 FOUNDATIONS, AXELOS
-- CLOUD CERTIFIED PRACTITIONER, AMAZON WEB SERVICES AWS
